Industry-Based Course Syllabus for Fundamentals of Business Process Outsourcing

Abstract

The study generally developed and validated an industry-responsive course syllabus for the teaching of Fundamentals of Business Process Outsourcing, an enhancement course of some of the undergraduate programs of the Mariano Marcos State University. It was guided by the research and development approach with BPO personnel as key informants and seasoned BPO subject teachers as validators. A focus group discussion with the key informants was conducted to identify the required related industry skills that are perceived by BPO personnel from prospective industry employees. Results were then used as basis for the formulation of a syllabus following the OBE format. A validation checklist was used to determine the level of validity and usefulness of the designed syllabus along three areas: clarity and tone, course policies, and course characteristics. Results of the focus group discussion show that prospective industry employees are expected to have the following in order for them to function well in the industry: communication skills, language skills, intercultural communication skills, computer skills, and interpersonal skills. In general, the validators rated the developed OBE syllabus as highly valid and useful having an overall mean of 3. 84; hence, is fit to be used by the university.